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Delivering "WOW"
on Purpose

Every Day... With Every Customer Encounter

A proven automated tool to support, train, and empower your employees to deliver amazing customer experiences

Every touch-point is a reflection of your business. So ask yourself:

  • Are your customer experiences telling the story you want to tell?

  • Would you be a return customer to your business?

  • Would you rate your customer service as something worth raving about?

  • And, would you HIGHLY recommend your business to a friend? If not, you can bet your competition is happy!


TODAY... The customer experience is the ONLY major differentiator between you and your competition!

Introduction to Delivering WOW
What's Included in the Delivering WOW Program

The delivering "WOW" program is your accountability partner

Create successful business habits and you will create a successful business!!

Your regular dose of . . .

The starting point of significant change

What are you committed to?

I Guarantee...

With the "Delivering WOW On Purpose customer service automated program, your business will have an increase in profits, sales and ROI. You, your team, and your customers deserve it!  Take action NOW and contact us and let's deliver WOW together.

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Course Topics

Introduction to Delivering WOW on Purpose

  • Overview of the Delivering WOW journey.  Why Results are EVERYTHING!

What Happened To Service?

  • The most common service mistakes and how easy it is to actually delight the customer

Attitude & Enthusiasm Are Contagious, Are Yours Worth Catching?

An attitude of serving outweighs the skills of serving

Learn What They Want, Then Give Them More!

  • Anticipate & discover customer wants….over deliver

Is Your First Impression Impressive?

  • You never have a second chance to make a GREAT first impression

The Impact of Surprise

  • Customer, “WOW” I wasn’t expecting that’

Customer Loyalty, the Road to Many Happy Returns

  • Why customer satisfaction is worthless and customer loyalty is priceless

Internal Customers Rule

  • Why happy, committed employees produce happy, committed customers

Behave What You Believe

  • "Symbolism over Substance” stop at nothing to please the customer

Serving from the Heart

  • Serving from the heart is something you can’t pretend.

Prepare to WOW or Lose to Someone Who Will

  • Customers are the key to making your business better

See What Your Customer Sees

  • Creating a clear vision on what kind of experience you want your customers to have

Some Rules Are Made To Be Broken, Or At Least Bent.

  • The power of getting out of your own way    


Decide to Make Your Customer’s Lives Better

  • Learn how to make work about the customer…period

Defuse or Die

  • Effectively dealing with the upset customer

What's Love Got To Do With It?

  • To love is to WOW…steps to re-ignite the customer love

Make Every Visit a Red Carpet Visit

  • Learn to make customers feel like celebrities

Always Find a Way to Say Yes

  • “NO” is not an option

Is Your Last Impression Memorable?

  • The Power of an Effective Farewell

Love the Customer Who Complains

  • Your most unhappy customers are your greatest source of learning

Mirror, Mirror on the Wall

  • 73% of consumers surveyed shared what made them fall in love with a brand…and take action

Becoming Consistently Better At What You Do

  • Personal growth must be on purpose

Fascination Is In the Follow Up

  • Follow up is a business strategy…discover the “bug me meter”

The Customer Experience Secrets of Santa Claus

  • A memorable lesson on how Santa Claus never disappoints his customers


I want to learn more about how to implement The Delivering WOW on Purpose Automated Program in my organization.


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